Frequently Asked Questions
Everything you need to know about your equestrian gear and order.
How do I determine the correct size for riding boots and helmets?
We provide detailed size charts on every product page. For helmets, measure the circumference of your head just above the eyebrows. For boots, consider both your foot size and calf width/height for the best fit.
What is your return policy for safety equipment?
We offer a 30-day return window for most items. However, for safety reasons, helmets and body protectors must be returned in original, unused condition with all tags and protective films intact to ensure they have not been compromised.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your riding apparel or tack ready for an upcoming competition.
Do you offer international shipping?
Yes, Ovation Riding ships to many countries worldwide. Shipping costs and delivery timelines vary by location and are calculated automatically during the checkout process.
How should I care for my leather tack and footwear?
To extend the life of your leather products, we recommend cleaning them with a damp cloth after every ride and applying a high-quality leather conditioner once a month to prevent cracking and maintain suppleness.
Are your products covered by a warranty?
Yes, all Ovation Riding products are covered by a one-year manufacturer's warranty against defects in materials and workmanship under normal use conditions.